10/7/2023 0 Comments Norton power eraser stuck at 100When starting the SEP Support Tool and choosing the SPE in Normal Mode and not choosing to add the bootlog root kit analysis, then having the PC reboot in Normal Mode, the SEP Support Tool continues, but I receive the same message in the window titled, "Symantec Power Eraser" stating, "Lost required network connection during the scan. When starting the SEP Support Tool and choosing the SPE in Safe Mode and choosing to add the bootlog root kit analysis, then having the PC reboot in Normal Mode, the SEP Support Tool continues, but I receive the same message in the window titled, "Symantec Power Eraser" stating, "Lost required network connection during the scan. Thank you, Ashish. I did some testing with running the SEP Support Tool choosing the SPE in Safe Mode. When choosing to add the bootlog root kit analysis, which requires a reboot, and the PC came back into Safe Mode, the SEP Support Tool did not continue.
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